SHIPPING

Shipping

Please email hello@moodobjects.com.au once you have purchased to make arrangements to receive your item.
Buyers are expected to arrange a collection within 2 weeks of purchase. 
Please see the following options below:

Local Pickup
Items are located at 109 East Brunswick, Melbourne and available for collection by customer or courier service.
Pickup times to be arranged directly.

Local Courier
Courier service is available at extra charge directly with couriers. Please contact for recommendations of local couriers.

Interstate Courier
Interstate courier is recommended for larger items. Please contact for recommendations of interstate courier options.

International Shipping
While international shipping is not currently offered, we are more than happy for buyers to arrange and work with the selected international freight service.

 

 

SHIPPING POLICY


Shipping & Collection Policy

Overview

Due to the size, weight, and one-of-a-kind nature of many of our pieces, Mood Objects does not offer standard shipping at checkout.

Instead, customers are responsible for arranging collection or courier delivery.

We’re always happy to recommend trusted couriers if needed.

 

 

Collection

Items can be collected from our studio by appointment.

Once an item has been collected, responsibility for the item transfers to the customer or their nominated courier.

 

 

Courier Arrangements

Customers may organise their own courier or transport provider.

If you’d like assistance, we can suggest couriers we’ve worked with, but Mood Objects is not responsible for:

  • courier selection

  • pricing

  • delivery timeframes

  • handling or transport of goods

All agreements are made directly between the customer and the courier.

 

 

Packing & Preparation

To ensure items are protected during transit, all pieces are prepared for collection.

This may include:

  • protective wrapping

  • furniture blankets or padding

  • sofa bags for upholstered items

Packing and materials may incur an additional fee depending on the size and requirements of the item.

 

 

Condition Documentation

All items are carefully inspected and documented prior to collection.

We photograph each piece, and video documentation may be taken where appropriate, to record condition at the time it leaves our studio.

 

 

Damage in Transit

Mood Objects is not liable for any damage, loss, or delay once an item has been collected or handed over to a courier.

Any damage incurred during transit must be addressed directly with the courier.

We strongly recommend selecting a courier that offers appropriate insurance, and arranging cover for the full value of your item prior to transport.

 

 

Delivery Access

It is the customer’s responsibility to ensure that:

  • items will fit through doorways, hallways, lifts, and access points

  • appropriate access is available at the delivery location

Mood Objects is not responsible for failed deliveries due to access issues.

 

 

Storage & Timing

We ask that items are collected within an agreed timeframe.

If collection is delayed, we reserve the right to charge a storage fee.

 

 

Questions

If you’d like help coordinating collection or choosing a courier, feel free to reach out:

hello@moodobjects.com