Shipping policy

SHIPPING POLICY

Shipping & Collection Policy

Due to the size, weight, and one-of-a-kind nature of many of our pieces, Mood Objects does not offer standard shipping at checkout.

Instead, customers are responsible for arranging collection or courier delivery.

We’re always happy to recommend trusted couriers if needed.

Items can be collected from our studio by appointment.

Once an item has been collected, responsibility for the item transfers to the customer or their nominated courier.

Customers may organise their own courier or transport provider.

If you’d like assistance, we can suggest couriers we’ve worked with, but Mood Objects is not responsible for:

All agreements are made directly between the customer and the courier.

To ensure items are protected during transit, all pieces are prepared for collection.

This may include:

Packing and materials may incur an additional fee depending on the size and requirements of the item.

All items are carefully inspected and documented prior to collection.

We photograph each piece, and video documentation may be taken where appropriate, to record condition at the time it leaves our studio.

Mood Objects is not liable for any damage, loss, or delay once an item has been collected or handed over to a courier.

Any damage incurred during transit must be addressed directly with the courier.

We strongly recommend selecting a courier that offers appropriate insurance, and arranging cover for the full value of your item prior to transport.

It is the customer’s responsibility to ensure that:

Mood Objects is not responsible for failed deliveries due to access issues.

We ask that items are collected within an agreed timeframe.

If collection is delayed, we reserve the right to charge a storage fee.

If you’d like help coordinating collection or choosing a courier, feel free to reach out:

hello@moodobjects.com